Privacy Policy

At T20 Exchange, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when accessing our platform or interacting with our support team or agents. By using our services, you agree to the practices described below.

1. Information We Collect

When you register or use T20 Exchange, we may collect the following information:

  • Basic Information: Name, contact number, preferred username.

  • Transaction Details: UPI ID, bank details (only shared with authorized agents), payment confirmations, transaction IDs.

  • Communication Records: Messages exchanged with our agents via WhatsApp, Telegram, or email for support or registration.

  • Usage Data: Device information, IP address, and login timestamps to ensure secure access and prevent unauthorized activity.

We do not collect sensitive documents like Aadhaar, PAN card, or personal address unless required for verification during special cases.

2. How We Use Your Information

Your data is used only to:

  • Create and manage your user ID

  • Facilitate deposits and withdrawals through trusted agents

  • Communicate updates, offers, or changes to services

  • Ensure platform security and prevent fraud

  • Provide customer support through verified channels

We do not sell, share, or rent your data to any third-party marketing companies or advertisers.

3. Data Sharing and Security

Your information is shared only with authorized agents involved in account creation or transaction processing. All agents are trained to handle data securely and with confidentiality.

We employ multiple safeguards, including:

  • Encrypted communications between users and agents

  • Secure storage of login credentials

  • Manual verification processes to avoid unauthorized access

  • Restricted access to user records within our platform

4. Cookies and Device Data

We may use browser cookies and basic analytics to improve platform performance. These cookies help us:

  • Maintain user sessions

  • Identify frequent login devices

  • Understand navigation behavior for better user experience

You can clear or block cookies at any time using your browser settings.

5. User Rights and Responsibilities

As a user, you have full control over your account. You may:

  • Request an update or correction of your contact details

  • Deactivate your account by informing your assigned agent

  • Opt out of promotional messages from support channels

It is your responsibility to keep your login ID and password confidential, avoid using public Wi-Fi during transactions, and report any suspicious activity immediately.

6. Communication and Consent

By registering on T20 Exchange, you consent to receive messages related to your account, including:

  • Login or transaction alerts

  • Service updates or platform maintenance notices

  • Promotional offers or seasonal campaigns

If you wish to stop receiving messages, you can opt out by informing your agent or muting the communication channel.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect platform changes or legal requirements. The revised policy will be posted with an updated effective date. Continued use of the platform means you accept the revised terms.

8. Contact Us

If you have any questions about this Privacy Policy or your data, you can reach out to your agent directly or email our support team at:

📧 support@t20exchange.co.in

Disclaimer: T20 Exchange operates under a secure agent-based system. Always communicate through official support channels and verify all contact information before sharing sensitive data.